AI for IT Support

Ticket management, knowledge base and help around the clock, supported by AI for smooth IT operations.

approx. 60% · Tickets resolved hands-off

Standard requests like access, passwords and how-tos run automatically.

approx. 8 hrs · Freed up for projects weekly

The time saved adds up across the working week.

approx. 2 min · To the first response

Tickets are classified right away and do not wait in the queue.

Every · ticket captured, even overnight

Every ticket is picked up outside service hours too.

All figures are model calculations based on the stated assumptions and are not measured customer data. The full calculation is under “Why?” in each case.

How a Specialized AI Chatbot Relieves IT Support

Good IT support has to be fast, reachable around the clock and able to grow with the company. With Yura, your team gets an AI chatbot that works as first level support. With the AI Mail Assistant, your tech support summarizes long technical emails quickly, and with the Hands-Free Hub technicians handle reports by voice.

That keeps your IT support able to act and leaves time for demanding infrastructure work.

IT Use Cases

System Monitoring

System status at any time

Bundles the alerts from your monitoring tools and shows availability and open incidents at a glance.

Planning Maintenance and Incidents

Maintenance windows coordinated

Coordinates maintenance windows, urgent incidents and team availability so that downtime stays short.

Automating IT Support

Tickets distributed right away

Classifies support tickets and forwards them automatically to the responsible team. That shortens response times.

Creating Documentation

Incident reports as drafts

Creates incident reports with cause and solution steps and adds them to your knowledge base.

Security Alerts

Anomalies reported early

Evaluates security alerts, recognizes anomalies and informs the responsible team right away.

AI for IT Support, Helpdesk & First Level Support

Tech Support and First Level Support with AI

First level support is the first point of contact for all IT inquiries. With the Task Magnet, Yura captures requests about hardware and software bugs automatically from WhatsApp or Teams. Together with Strategic Send, your tech support schedules maintenance notices so that they disrupt as little as possible.

Many IT teams already analyze their logs in the ELK Stack. A good self-service offering helps users solve their problem before they pick up the phone. Anyone who does call reaches the AI phone assistant, which records the request and passes it to the right team.

How Yura makes IT operations easier

Support throughout the IT service, from the report to the solution

• Ticket Management The AI classifies support tickets, prioritizes them and routes them automatically to the right team members
• Knowledge Base Automatic drafts for guides, frequently asked questions and solution articles from closed tickets
• Security Reports Reports of security incidents are recognized, classified and passed on to the responsible team right away
• Incident Reports Reports of disruptions and outages are collected, bundled and sorted by urgency
• Templates for Routine Tasks The AI suggests guides and templates for recurring IT tasks, such as setting up new devices
• Support Reporting An overview of response times, open tickets and your team's workload

Expanding Tech Support with AI

For growing companies, it is hard to let tech support grow along with them. Yura handles many IT support tickets at the same time. The Smart Strategist module sorts these tickets by urgency, so your first level support can resolve locked accounts and VPN problems without delay.

Every AI assistant from Yura relieves your tech support and contributes to more stable operations.

Automating IT Support and First Level Support

Whether you work in e-commerce or look after clinical systems, Yura supports your IT department. A dedicated AI chatbot is reachable around the clock and noticeably shortens the response time of your first level support. Find out on our homepage how our AI assistant and the Todo Creator relieve your tech support.

Questions about AI in IT Support

Answers to what gets asked most. Something else on your mind?

How can an AI chatbot be used as first level support?

The AI chatbot handles standard requests in first level support, such as password resets, software questions, hardware problems and general IT inquiries. It answers them right away and around the clock. Your IT staff take care of the cases that require more expertise.

What types of IT support inquiries can Yura automate?

Yura automates a large part of typical IT inquiries: locked accounts, software installations, VPN settings, printer problems and general technical questions. More difficult problems are forwarded automatically to the next support level.

How does Yura work with an existing ticketing system?

Yura works with support systems such as Zendesk. For other ticketing systems with an open interface, such as Jira or ServiceNow, talk to us about the connection. The AI chatbot creates organized tickets automatically, classifies them and routes them to the right IT staff.

Can the AI chatbot also serve as tech support for external customers?

Yes. In addition to internal IT support, Yura can also support your customers technically. The system answers questions about your products and services, in several languages and around the clock.

How quickly is Yura ready for use as an IT support chatbot?

Usually your IT support chatbot is set up within a few days. We adapt the system to your IT environment, your ticketing system and your first level support processes so that the start goes smoothly.

Try Yura in your IT support

Faster help for your users and more time for your IT team. Contact us for a free consultation.

Free initial consultation · Non-binding · Quick response