Support: Submit a Ticket
Need help with Yura? Create a support ticket and our team will assist you quickly. Technical support, questions, and problem solving.
Submit a ticket if you have questions or need technical assistance: open a support ticket, and our team will get back to you shortly.
Submit a Support Ticket
Describe your issue in as much detail as you can. You will receive a confirmation by email.
Direct Contact · contact@yura.to
Response Time · Under 24 hours
How to get your issue solved faster
What makes a ticket helpful
The more precise the description, the faster a problem can be narrowed down. Say what you wanted to do, what happened instead and in which module or integration it occurred. Screenshots and error messages as attachments help the team further.
Look it up yourself
Many questions can be answered without a ticket. The documentation covers setup, integration guides and the API reference. The BotWiki explains AI chatbots and the key terms, and the Academy shows step by step how to automate workflows with AI. Live explanations are given in the webinars.
Other requests
For questions about plans, the demo or a partnership, the contact form is the right route. If you would like to run Yura on your own servers, you will find the requirements under self-hosting.