The AI phone assistant for your company
Yura's AI phone assistant answers calls around the clock, handles standard inquiries automatically and forwards what matters, with a natural voice.
The AI phone assistant for your company means never missing a call again: AI that answers, schedules, and handles customer service 24/7 in any language.
- Available around the clock
- More than 30 languages
- GDPR-compliant, hosted in Germany
Live Call · 00:47
Yura AI Assistant
- Caller greeted
- Intent detected: appointment request
- Proposed slot: Tue, 10:30
- Your number stays: Forwarding right away or after a set number of rings
- Servers in Germany: You decide whether and how long calls are stored
- Introduces itself as an assistant: Callers know from the first sentence who they are talking to
- Edge cases go to your team · Transfer or callback task with every detail
Side by side
See the difference
The same call in four moments, first without and then with the AI phone assistant.
- Availability Without AI: After hours. The phone rings out and the call ends up on voicemail. With Yura: Around the clock. The assistant picks up, gives your name and asks what the caller needs.
- Request Without AI: Voicemail. Someone has to listen, call back and take notes. With Yura: Ready-made note. Name, request and appointment are filed in the system.
- Appointment Without AI: Callback tomorrow. The request waits on a sticky note until the next day. With Yura: During the call. The calendar is updated and the confirmation is on its way.
- Handover Without AI: All at reception. Every callback lands with the same person. With Yura: Clearly routed. Routine questions are answered, edge cases sit with the team.
From the first ring to the calendar entry
Three steps every call goes through. Next to them you see the interface where your team finds the results.
Every call gets answered, even after hours
The assistant answers with your company name and says right away that a digital assistant is speaking. Callers describe what they need in their own words. The assistant then asks the follow-up questions reception would ask and records who is calling and why.
- Callers speak freely, regional accents included
- On a bad line it asks again
- Every call is available as a transcript afterwards
The appointment is set before anyone hangs up
The assistant checks appointment requests directly against your calendar, for example Google Calendar or Outlook. It offers free times, books the chosen one and sends the confirmation while the caller is still on the line. Rescheduling works the same way: the old slot is freed and the new one is in the calendar.
- Free times come from your actual calendar
- Confirmation to the caller while the call is still running
- Reminder before the appointment through an outbound call
What it may not decide goes to your team
Some questions do not belong in automation. You can exclude binding commitments, pricing questions or medical queries on purpose. The assistant then transfers the call to a colleague or takes the request with a callback wish and creates a task. In the log your team sees what is done and what still needs an answer.
- Transfer or callback task, depending on the rule
- Keywords that always hand over to a person
- One log for all calls, with a transcript per conversation
Everything You Need in One System
The assistant's features at a glance
24/7 Availability
Answer every call instantly, day or night
Voice Selection
Choose from multiple AI voice options
Auto Appointment
Schedule meetings automatically
Call Transcripts
Full transcription of every conversation
Targeted routing
Direct calls to the right department
Customer Service
Professional AI-powered support
Outbound Calls
Automated outreach campaigns
CRM Integration
Sync with your existing systems
Multilingual
Support in 30+ languages
Live Reporting
Real-time analytics dashboard
Quick Setup
Ready in under 5 minutes
GDPR Compliant
Enterprise-grade security
How an AI phone assistant works
An AI phone assistant answers incoming calls, holds an ordinary conversation and writes the outcome into your systems. It understands open speech: the caller explains what they need, and the assistant asks the follow-up questions a member of staff would ask. At the end there is a structured entry, such as an appointment in the calendar, a task for the team or a callback request with the details attached.
Suited to many industries
See how businesses use AI Phone Assistant
Virtual Secretary
Handle incoming calls, take messages, and schedule appointments automatically
Appointment Center
Manage bookings, send reminders, and reduce no-shows
Customer Support
Answer FAQs, resolve issues, and escalate when needed
Order & Reservation
Take orders, process reservations, and confirm details
The AI phone assistant in detail
What a call actually looks like
A customer calls at 19:40, well after closing time, wanting to move her Friday morning appointment. The assistant answers with your company name, asks which booking she means, offers two open slots and confirms the change. The calendar entry is updated during the call and a confirmation goes out right away.
The next morning your team reads the transcript and sees what was agreed, and nobody had to pick up the phone that evening.
AI phone assistant, voicemail and call centre compared
Voicemail records but resolves nothing: someone still has to listen back, return the call and enter the appointment by hand. An external call centre resolves more, but knows your processes only as well as the briefing allows and bills by the minute. A virtual phone assistant sits between the two: it works from your calendar, your opening hours and your service list, answers around the clock, and hands over anything it is not permitted to decide.
Use in clinics, law firms and gyms
In a medical practice the assistant takes appointment requests and recognizes when something belongs with a human immediately. In a law firm it acts as an AI secretary: it records client inquiries, routes them to the right fee earner and gives no legal advice of its own. In a gym it answers questions about class availability, opening hours and trial sessions, exactly the calls nobody on the training floor tends to pick up.
Numbers, setup and your existing phone system
There are two ways to start. You divert your existing number to the assistant, either immediately or only after it has rung for a set time. The number stays the same, only your availability changes.
Or you take an additional number, for a single branch or a booking line. Calendar and mailbox connect through the accounts you already have, including Google Calendar and Outlook. No new phone system is needed.
It makes no difference whether the call comes in on the office desk phone, a landline number or a mobile.
Get Started in 5 Simple Steps
From signup to live calls in under 5 minutes
Sign Up
Create your account in 30 seconds
Configure Voice
Choose your AI voice and language
Set Rules
Define call routing and responses
Connect Number
Link your phone number
Go Live
Start receiving AI-powered calls
Which calls the assistant takes over
The assistant mainly takes over what keeps recurring. It checks appointment requests against your calendar and books them, answers questions about opening hours or services from your guidelines, and takes orders and reservations and confirms them. Through outbound calls it reminds customers of upcoming appointments, and every conversation is available as a transcript afterwards.
Our call check shows which of these functions match the calls in your business.
Data protection and transparency on automated calls
Two points decide this in Germany. First, transparency: the assistant states at the start of the call that the conversation is being handled by a digital assistant, so the caller knows who they are speaking to. Second, processing: it runs on servers in Germany, and you decide whether and for how long call content is retained.
A data processing agreement, EU residency evidence and audit logs are included from the Business plan onwards. Further detail is on the security and data protection page.
Voicebot for businesses
A voicebot is the voice-driven counterpart of a chatbot: it answers calls, understands the request in natural language and acts on its own. The Yura voicebot handles recurring questions, qualifies callers and hands complex cases to your team. It is available around the clock, GDPR-compliant and hosted in Germany.
Traditional IVR systems work with rigid keypad menus. With Yura's voicebot, callers speak freely, the voicebot recognizes the intent and carries the conversation to a result, without hold times.
Everything About AI Phone Assistant
Answers to what gets asked most. Something else on your mind?
Can the AI Phone Assistant book appointments directly into my calendar?
Yes. Yura's AI Phone Assistant works directly with Outlook and Google Calendar. It checks your availability in real time and books appointments directly after agreeing them with the caller.
How natural does the AI voice sound?
We use current voice AI with a natural-sounding voice. The AI understands nuances, pauses and responds in natural language to your customers' concerns.
Is the system suitable for medical practices and law firms?
Yes, especially in healthcare and legal fields, the relief provided by an AI Phone Assistant for medical practices is enormous. It handles patient intake and scheduling fully automatically and GDPR-compliantly.
What happens with complex inquiries or emergencies?
You can define rules: for specific keywords or complex concerns, the AI immediately forwards the call to a human employee or marks the call as 'Urgent' in your dashboard.
Does the phone bot support other languages?
Yes, Yura speaks many languages. It automatically detects the language the caller is speaking and responds accordingly, which helps international companies and businesses in tourist regions.
Does the caller know they are speaking to an AI?
The assistant says so at the start of the call. That is deliberate: concealing it would be legally risky and, in practice, damages trust. The voice sounds natural, but the role is always stated.
What happens with a request the AI cannot resolve?
It hands over. Depending on your settings it transfers straight to a colleague, or takes the request with a callback note and creates a task. Sensitive cases, such as binding commitments or price quotes, can be excluded from automation on purpose.
Can we keep our existing phone number?
Yes. The usual setup is a diversion that either applies immediately or only after the line has rung for a set period with nobody answering. Your number is unchanged and no new phone system is required.
Does the assistant cope with accents and dialect?
German with regional coloring is normally recognized reliably, as are calls in English. With a strong dialect or a poor line, the assistant asks again and hands over if two attempts do not clear it up.
What is the difference between a voicebot and an AI phone assistant?
A voicebot answers spoken requests automatically, usually for clearly defined tasks. An AI phone assistant goes further: it runs the whole conversation, checks your calendar, creates tasks and escalates to a colleague when needed. Yura combines both: the voicebot handles standard requests, and the AI phone assistant takes care of everything else.
Is the AI phone assistant the same as an AI answering machine?
It replaces the traditional answering machine and goes further. A digital answering machine plays a greeting and records a message. Yura's AI phone assistant answers the call, holds the conversation, books appointments into the calendar and creates a task for anything else. The caller gets an immediate response, and nobody has to listen to messages.
Can the AI phone assistant replace an answering service?
For many calls, yes. It takes over the tasks businesses usually hand to a telephone secretarial service or an external answering service: picking up calls, noting what the caller needs, booking appointments and passing messages to the right person. Available around the clock, it works like a virtual secretary with your calendar and your rules. Anything it may not decide goes to your team.
What is an AI voice assistant for business?
An AI voice assistant holds conversations in natural language and completes tasks along the way, instead of only following single commands. Yura's AI phone assistant is an AI voice assistant for the telephone: it understands requests in free speech, checks appointments against your calendar and hands edge cases to your team. For work at the computer, the Hands-Free Hub lets you control Yura by voice.
Do I still need to check my voicemail?
Usually not. The assistant handles the call itself: it asks what the caller needs, takes the callback request and creates a task for it. That way nothing sits in a voicemail box until someone listens to it hours later.
Related pages
Modules, integrations and use cases that belong with this page.
Integrations
Use cases
Read on
Try the AI phone assistant
Set up the assistant for free and try it with your own phone number. No credit card required.