AI Phone Assistant – Your 24/7 Call Agent

What is an AI phone assistant?

An AI phone assistant answers incoming calls, holds an ordinary conversation and writes the outcome into your systems. Unlike a recorded message or a keypad menu, it understands open speech: the caller explains what they need, and the assistant asks the follow-up questions a member of staff would ask. What you get at the end is not a voicemail waiting to be played back, but a structured entry — an appointment in the calendar, a task for the team, or a callback request with the details attached.

What a call actually looks like

A customer rings at 19:40, well after closing time, wanting to move her Friday morning appointment. The assistant answers with your company name, asks which booking she means, offers two open slots and confirms the change. The calendar entry is updated during the call and a confirmation goes out straight away. The next morning your team reads the transcript and sees what was agreed — without anyone having picked up the phone that evening.

AI phone assistant, voicemail and call centre compared

Voicemail records but resolves nothing: someone still has to listen back, return the call and enter the appointment by hand. An external call centre resolves more, but knows your processes only as well as the briefing allows and bills by the minute. A virtual phone assistant sits between the two: it works from your calendar, your opening hours and your service list, answers around the clock, and hands over anything it is not permitted to decide.

Use in clinics, law firms and gyms

In a medical practice the assistant takes appointment requests and recognises when something belongs with a human immediately. In a law firm it acts as an AI secretary: it records client enquiries, routes them to the right fee earner and gives no legal advice of its own. In a gym it answers questions about class availability, opening hours and trial sessions — exactly the calls nobody on the training floor tends to pick up.

Numbers, setup and your existing phone system

There are two ways to start. You divert your existing number to the assistant, either immediately or only after it has rung for a set time — the number stays the same, only your availability changes. Or you take an additional number, for a single branch or a booking line. Calendar and mailbox connect through the accounts you already have, including Google Calendar and Outlook. No new phone system is needed.

What does an AI phone assistant cost?

Billing is not per talk minute but against the monthly credit allowance in your plan. The Free plan is there to test the assistant on real calls, Pro starts at €19 per month for up to two users, and Business is €24 per seat and month. The comparison that matters is rarely another tool — it is the hourly cost of staff. If calls in the evening and at weekends currently go unanswered, measure the value in the bookings that now come through. Plan allowances are listed on the pricing page.

Data protection and transparency on automated calls

Two points decide this in Germany. First, transparency: the assistant states at the start of the call that the conversation is being handled by a digital assistant, so the caller knows who they are speaking to. Second, processing: it runs on servers in Germany, and you decide whether and for how long call content is retained. A data processing agreement, EU residency evidence and audit logs are included from the Business plan onwards. Further detail is on the security and data protection page.

Voicebot for businesses

A voicebot is the voice-driven counterpart of a chatbot: it answers calls, understands the request in natural language and acts on its own. The Yura voicebot handles recurring questions, qualifies callers and hands complex cases to your team — around the clock, GDPR-compliant and hosted in the EU.

Unlike traditional IVR systems with rigid keypad menus, a modern voicebot needs no menu at all. Callers simply speak, the voicebot recognises the intent and carries the conversation to a result — with no hold time and no missed calls.

Can the AI Phone Assistant book appointments directly into my calendar?

Yes, absolutely. Yura's AI Phone Assistant integrates seamlessly with Outlook and Google Calendar. It checks your availability in real-time and books appointments directly after coordinating with the caller.

How natural does the AI voice sound?

We use state-of-the-art Voice AI technology that is nearly indistinguishable from a human voice. The AI understands nuances, can pause, and responds in natural language to your customers' concerns.

Is the system suitable for medical practices and law firms?

Yes, especially in healthcare and legal fields, the relief provided by an AI Phone Assistant for medical practices is enormous. It handles patient intake and scheduling fully automatically and GDPR-compliantly.

What happens with complex inquiries or emergencies?

You can define rules: for specific keywords or complex concerns, the AI immediately forwards the call to a human employee or marks the call as 'Urgent' in your dashboard.

Does the phone bot support other languages?

Yes, Yura speaks over 30 languages. It automatically detects the language the caller is speaking and responds accordingly – ideal for international companies or tourist regions.

Does the caller know they are speaking to an AI?

The assistant says so at the start of the call. That is deliberate: concealing it would be legally risky and, in practice, damages trust. The voice sounds natural, but the role is always stated.

What happens with a request the AI cannot resolve?

It hands over. Depending on your settings it transfers straight to a colleague, or takes the request with a callback note and creates a task. Sensitive cases — binding commitments or price quotes, for instance — can be excluded from automation on purpose.

Can we keep our existing phone number?

Yes. The usual setup is a diversion that either applies immediately or only after the line has rung for a set period with nobody answering. Your number is unchanged and no new phone system is required.

Does the assistant cope with accents and dialect?

German with regional colouring is normally recognised reliably, as are calls in English. With a strong dialect or a poor line the assistant asks again rather than guessing — and hands over if two attempts do not clear it up.

What is the difference between a voicebot and an AI phone assistant?

A voicebot answers spoken requests automatically, usually for clearly defined tasks. An AI phone assistant goes further: it runs the whole conversation, checks your calendar, creates tasks and escalates to a colleague when needed. Yura combines both — the voicebot handles standard requests, the AI phone assistant takes care of everything else.

The AI phone assistant

Never miss a call again. AI that answers, schedules, and handles customer service 24/7 in any language.

Handling customer inquiry...

Available around the clock

More than 30 languages

GDPR-compliant, hosted in the EU

Intent detected: appointment request

Proposed slot: Tue, 10:30

Everything You Need in One System

Powerful features that transform how you handle phone calls

Answer every call instantly, day or night

Choose from multiple AI voice options

Schedule meetings automatically

Full transcription of every conversation

Direct calls to the right department

Professional AI-powered support

Automated outreach campaigns

Sync with your existing systems

Support in 30+ languages

Real-time analytics dashboard

Ready in under 5 minutes

Enterprise-grade security

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