AI for Clinics & Practices

AI for Clinics & Practices: patient care, appointment scheduling and administrative relief.

approx. 85% · Less typing

Through voice capture and automatically pre-filled documentation templates.

approx. 6 hrs · Freed up at reception weekly

The AI phone assistant takes appointment requests, which relieves the front desk.

approx. 40% · Faster response

Requests are pre-sorted and presented with a ready-made draft reply.

Every · call is answered

The phone assistant takes several calls at the same time, including outside consultation hours.

All figures are model calculations based on the stated assumptions and are not measured customer data. The full calculation is under “Why?” in each case.

Everyday Practice: When Patient Intake Becomes a Bottleneck

Everyday work in a medical practice involves a lot of administration, and it often comes at the expense of patient care. Patient intake and hospital registration are the bottlenecks: the phone keeps ringing, forms have to be typed up and appointments coordinated. Patients today expect good medicine and also a simple, digital route to an appointment.

Entering data by hand is error-prone and ties up trained staff who are needed elsewhere. Whether it is central patient intake at a large hospital or the front desk of a small medical practice, the challenges are similar. When many requests arrive at once, waiting times grow on the phone and at registration, and employees come under pressure.

Clinic Use Cases

Medical History Summary

Prepared for every appointment

Summarizes complaints, past visits and important notes on one page before the appointment. That way the doctor goes into the conversation prepared.

Appointment Planning with AI

Suitable appointments, planned automatically

Takes doctors' availability, medical history and urgency into account and plans a day without double bookings.

Patient Request Routing

Zero lost messages

Every email from patients, insurers or pharma companies is classified automatically and forwarded to the right department, before anyone opens the inbox.

Clinical Documentation

Dictate, review, file

Yura transcribes while the doctor speaks and shortly afterwards presents a draft of the report. After review, it is signed and filed.

Checking Invoices

Fewer queries from the insurer

Checks invoices for missing details and documents before they go to the insurer. The AI suggests additions, and your team approves them.

AI in Medical Practice & Hospital Registration Automation

The Yura Solution: AI in Patient Intake and Hospital Registration

This is where Yura comes in: our AI assistant and the medical practice chatbot take over the routine in patient intake. The AI Mail Assistant pre-sorts requests for elective admission, and our AI chatbot handles hospital registration for existing patients in real time. The assistant recognizes whether a request concerns a planned admission or a routine examination and passes the details on to the right place.

Every interaction is processed in line with the GDPR, with high security standards for health data. Through the connection to Google Calendar, appointments are coordinated automatically, and your team feels the relief right away. For international patients the assistant also speaks English.

How Yura makes clinic work easier

More time for patient care through automated workflows

• Calendar Management Automatic coordination of patient appointments, doctor calendars and practice resources in real-time
• Patient Onboarding Digital capture of medical history forms and automatic data transfer to patient records
• Task Management Automatically created to-dos from patient contacts, from prescription requests to callbacks
• Billing Support Support with coding and preparation of invoices for health insurance
• AI Phone Assistant Available 24/7 for appointment bookings, sick leave requests and general patient questions
• Chat Access Patients reach the practice via chat, for example for appointment requests, questions about results and first information

Results in the practice: Cost Savings and Staff Relief

Yura brings noticeable cost savings, because less data has to be entered by hand. Automating patient intake and digital hospital registration relieves the administration. The savings can go into medical care or into employee relief.

When existing patients book their appointments through the AI phone assistant, reception receives noticeably fewer calls. A well-organized central patient intake also speeds up elective admission. This leaves trained staff more time for patients.

Data Protection for Sensitive Patient Data

Data protection carries particular weight in healthcare. Yura is built so that every automation and every use of artificial intelligence is GDPR-compliant. Patient intake and hospital registration involve sensitive information that has to stay protected.

That is why all data is encrypted in transit and at rest and processed on servers in Germany. This applies to the small practice as much as to the large hospital. You will find more information on how patient data is protected under data protection at Yura.

Questions about AI in Medical Practice

Answers to what gets asked most. Something else on your mind?

How can an AI assistant automate patient intake in my medical practice?

An AI assistant handles the first contact and the data collection during patient intake. It makes sure the details needed for registration are available digitally before the patient enters the practice. This noticeably relieves the team, because less has to be entered by hand. The process is GDPR-compliant and fits into your existing workflows. Learn more in the Task Magnet module.

Is central patient intake with a chatbot for clinics secure?

Yes. Every data transfer is encrypted and meets the requirements of the GDPR. The artificial intelligence processes health data exclusively on servers in certified data centers in Germany. That keeps central patient intake with a chatbot secure and in line with data protection law. Details are on the data protection and security page.

Can the AI also coordinate elective admission for existing patients?

Yes. The AI recognizes existing patients from their details and plans elective admission based on their history and the open appointments. Through the connection to Outlook Calendar or Google Calendar, overlaps are avoided. Before the stay, the assistant reminds patients of the necessary preparations. Learn more about the Outlook integration.

Can the assistant speak English with patients?

Yes. The assistant recognizes when a patient writes or speaks in English and answers in the same language. That helps in cities with many international patients and with the intake of tourists. Patients looking for an English-speaking medical practice get answers in their language from the first contact. Medical questions in English are passed on to the practice team as well. Learn more about the AI phone assistant.

Is there a phone assistant for a medical practice?

Yes. Yura's AI phone assistant answers the practice's calls, including outside consultation hours and when several patients call at the same time. It takes appointment requests, checks them against the practice calendar and passes medical questions on to the practice team. The calls are processed in a GDPR-compliant way on servers in Germany. All functions are described on the page for the AI phone assistant.

What work does a chatbot take over in a medical practice?

Mainly the organisational routine in patient intake: taking appointment requests and checking them against the calendar, answering questions about opening hours and procedures from your guidelines, and passing requests on to the practice team with a summary. The assistant does not answer medical questions; they always go to the practice. This gives the team more time for the patients on site.

Can patients book an appointment via WhatsApp?

Yes. Through the WhatsApp integration, patients request appointments for intake or examinations directly. The AI checks availability in Google Calendar and confirms the appointment. This noticeably relieves the phone in the medical practice. All messages are processed GDPR-compliant through the official interface. Learn more about the WhatsApp integration.

Does Yura offer help for the IT department during AI implementation?

Yes. We support your IT department during the introduction in the medical practice. Our technical team makes sure that central patient intake and all AI modules are securely integrated into your existing infrastructure. Detailed documentation and personal support are included. Learn more about AI in IT support.

Why does the first call decide the booking when patients search for a doctor nearby?

Patients who need an appointment urgently do not search for long. They look for a GP, an orthopaedist or a dermatologist nearby, call the first practices on the list one after another and book where someone picks up. After a workplace accident the visit to a D-Arzt, a doctor authorised by the statutory accident insurance, comes on top, and the first contact counts there too. The AI phone assistant answers such calls even when the line is busy and outside consultation hours, notes what the caller needs and proposes an appointment from the practice calendar. It does not answer medical questions; those go to the practice team.

Try Yura in your practice

Relieve your practice team with AI. We are happy to show you what that looks like in your practice.

High data security · GDPR-compliant · Servers in Germany