Which calls can the AI phone assistant handle?

Where missed calls come from

Missed calls are easy to overlook in day-to-day work. They happen at the edges of the day – early in the morning, over lunch, after closing – and at peak times when everyone is busy at once. The call log of your phone system gives an honest picture, as unanswered calls are usually marked separately there. Sorted by time of day, it shows whether you lack cover for the quiet hours or relief at peak times.

What an assistant can take over – and what it cannot

As a rule of thumb: anything that can be answered from a calendar, stored information and fixed rules can be handled by the AI phone assistant. Anything that needs professional judgement belongs with a person; the assistant recognises such requests and passes them on instead of guessing.

Voicemail as a stopgap

Voicemail is better than a phone that rings out, but it only postpones the work: someone still has to listen to the message, call back and enter the appointment by hand. Our German-language voicemail guide shows what a greeting that actually helps callers looks like.

How the assistant gets on the line

Your business number stays the same. It is forwarded to the assistant either completely or only after a set ringing time; alternatively there is an additional number, for example for a branch. You connect the calendar through your existing accounts, such as Google Calendar or Outlook. Right at the start of every call, the caller learns that a digital assistant is speaking.

In some industries the phone is the most important way in. Our German-language article on medical practices describes what patients search for before they call.

Is my selection stored?

No. The check runs entirely in your browser; your selection is neither stored nor sent to us.

Do I need a new number or phone system?

No. Your existing number is forwarded – immediately or when nobody picks up within a set ringing time. No new phone system is required.

What happens to requests the assistant should not handle?

Depending on your rules, it puts the caller straight through to a person or records the request and passes it on with a summary. Topics such as binding commitments can be excluded from automation altogether.

Does the caller know they are talking to an AI?

Yes. The assistant says so right at the start. The voice sounds natural, but its role remains clearly recognisable.

the AI phone assistant handle?

Select what happens on your phone line and see which Yura function takes care of it – and what stays with your team.

What happens in your business?

Select as many as apply. Your selection is neither stored nor transmitted.

Calls come in during the evening, at weekends or over lunch

Callers want to book or move an appointment

Many ask the same things: opening hours, directions, services

The team is on another call, in a meeting or out of the office

Calls should go straight to the person in charge

Customers order or make reservations by phone

Callers do not only speak German

Customers forget booked appointments

You want to look up later what was discussed

Requests have to be copied into a management system by hand

What the AI phone assistant takes over

Select on the left what happens in your business. The matching functions will appear here.

What stays with your team

Professional judgement, binding commitments and anything you explicitly exclude from automation. The assistant records such requests and passes them on with a summary.

All functions of the AI phone assistant

Available around the clock

Every call is answered, including at night, at weekends and over lunch.

Checks appointment requests against your calendar and books them, for example in Google Calendar or Outlook.

First-line support from your guidelines

Answers recurring questions with the information you have provided.

Virtual receptionist

Records the request and passes it to the person in charge with a summary.

Forwards calls to the right department or person according to your rules.

Orders and reservations

Takes orders as well as table or room reservations and sends the confirmation automatically.

Recognises the language of the caller and holds the conversation in that language.

Reminds customers of upcoming appointments by phone.

Every conversation is fully transcribed and can be read again later.

Transfers the details from the call into your existing management systems.

Why calls go unanswered – and what helps

Questions about the call check

No call left unanswered

Talk to us about which of your calls the AI phone assistant can take over – with your existing number.