Customer Success Manager
As a Customer Success Manager, you guide customers from first setup to the point where Yura simply runs.
Operations · Hybrid · Full-time
About the role
Automation rarely fails on the technology and often on the rollout. That is where you come in.
You look after a fixed set of accounts and are their contact for everything beyond support.
What you will do
- Guide new customers through setup and rollout
- Watch usage and follow up actively when it stalls
- Run training sessions and office hours
- Prepare renewals and spot risk early
- Pass structured customer feedback back to product
What you bring
- At least 2 years in customer success or account management
- Experience in B2B SaaS
- Technical understanding of integrations and workflows
- Able to explain complex topics simply
- Native-level German, business-fluent English
Nice to have
- Experience with email or collaboration tools
- Experience running customer training
- Working knowledge of data analysis
What we offer
- A fixed set of accounts rather than a ticket queue
- Hybrid working with fixed shared days
- Direct influence on the product roadmap
- Learning budget for conferences and courses
What happens next
Apply
Submit your application with CV and portfolio
HR Interview
Initial conversation about your background and goals
Technical Assessment
Role-specific challenge or technical interview
Team Interview
Meet the team and discuss collaboration
Offer
Receive your offer and join the team
At a glance
Team · Operations
Location · Hybrid
Employment type · Full-time
Reference · YUR-008
Applying takes a few minutes. A CV is enough.